ChrisViperM
Active Member
04.10.2014, I placed an order for various MR stuff at kopterworx.com.....value about € 1.400, not too big, but not too small either.
06.10.2014, I got a notification from TNT that they will pick up my shipment that same day....which they did.
The next day, knowing that it takes some time to track shipments, I went to the TNT website and wanted to track my shipment with the given consignment number....all I got was: not found.
I sent an email to kopterworx, asking them very politrly to please check if there is something wrong, because I need the stuff urgently.....no answer from kopterworx.
08.10.2014, I mailed TNT, and they informed me that the shipment is still sitting in the warehouse in Slovenia....but no explaination why
I mailed kopterworx again and again, using all known email adresses (I was always very polite)....but no answer.
In the meantime, I emailed TNT again and told them it would help to know WHY that shipment is still sitting in the warehouse....the answer came pretty fast: TNT is waiting of some export papers from the shipper and that they informed kopterworx about this, but didn't get an answer.
So I mailed kopterworx again....and again.....no answer.
Only today, 10.10.2014, I received an answer: Hi, we are checking what and were is problem.
I mailed them back, telling them that this answer is by no means acceptable, no explaination, no "sorry", no nothing.....
So far, no answer till now.....
We all know that things can get a little hectic or go wrong, but I thing a whole week should be time enough to at least explain to that idiot "customer" what happened. Takes 20 seconds to write an email, saying: We are sorry.....
What I don't get is why it is soooooo difficult to understand that people buy from you because they NEED that stuff.....You spend a lot of money for "marketing", sponsorship, facebook ect. to attract potential customers, but once you have them, you do nothing to keep them.
Now we have Fryday, weekend is coming, and I might have to wait for another week until I finally get to know IF I get my stuff...and WHEN.....if I am lucky.
Thank you soooo much for that great customer service.....
PS: I bought a lot of stuff from them in the past, communication was never their strenght, but at least I always got my stuff.....but this time their "customer" service is on a third-world level.
06.10.2014, I got a notification from TNT that they will pick up my shipment that same day....which they did.
The next day, knowing that it takes some time to track shipments, I went to the TNT website and wanted to track my shipment with the given consignment number....all I got was: not found.
I sent an email to kopterworx, asking them very politrly to please check if there is something wrong, because I need the stuff urgently.....no answer from kopterworx.
08.10.2014, I mailed TNT, and they informed me that the shipment is still sitting in the warehouse in Slovenia....but no explaination why
I mailed kopterworx again and again, using all known email adresses (I was always very polite)....but no answer.
In the meantime, I emailed TNT again and told them it would help to know WHY that shipment is still sitting in the warehouse....the answer came pretty fast: TNT is waiting of some export papers from the shipper and that they informed kopterworx about this, but didn't get an answer.
So I mailed kopterworx again....and again.....no answer.
Only today, 10.10.2014, I received an answer: Hi, we are checking what and were is problem.
I mailed them back, telling them that this answer is by no means acceptable, no explaination, no "sorry", no nothing.....
So far, no answer till now.....
We all know that things can get a little hectic or go wrong, but I thing a whole week should be time enough to at least explain to that idiot "customer" what happened. Takes 20 seconds to write an email, saying: We are sorry.....
What I don't get is why it is soooooo difficult to understand that people buy from you because they NEED that stuff.....You spend a lot of money for "marketing", sponsorship, facebook ect. to attract potential customers, but once you have them, you do nothing to keep them.
Now we have Fryday, weekend is coming, and I might have to wait for another week until I finally get to know IF I get my stuff...and WHEN.....if I am lucky.
Thank you soooo much for that great customer service.....
PS: I bought a lot of stuff from them in the past, communication was never their strenght, but at least I always got my stuff.....but this time their "customer" service is on a third-world level.
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