XAircraft Jeff, where are you?

Hi Didier..
Who is Jeff..

If you have an issue with a supplier its best to PM them first before posting something like this..

I can understand you frustrations but sometimes there are legitimate reasons for no replies to emails.

If you are concerned about the purchase its best to keep it between you and the vendor and PayPal.. if you have not received goods paid for than contact PayPal

Dave

 

didier : Claim indienen bij paypal , copier al jou emails bij paypal.
en je krijgt je geld gewoon terug.
dit heeft toch geen zin zo?
als je nu al geen antwoord krijgt , krijg je in de toekomst ook geen hulp

goedkoop is meestal duurkoop..

 

@Sandor.. is that what I said?

Nice to see you on the forum....

 

yes contact paypal and resolve it most of the time paypal has a working email address that they will respond to

well forums little time and lots of work.
i will try to be her more often , but can't promises

 

Good point well made!

 

if you post in his vendor forum it will generate an alert emailed directly to him. posting in the general XAircraft forum doesn't do that.

 

In Jeffery's defense he does side projects related to multi-rotor helicopters and aerial-video work and sometimes travels for a week or two at a time. He is known to work pretty diligently when he returns to get caught up. I understand it's unnerving when you've paid and you can't get a response but I still haven't heard of anyone who was cheated out of money by Jeff. Give him a chance to return to his shop and I'm sure you'll get what you've ordered.

Bart

 

I can say for certain that Jeff's email is up and running. There was an issue with his email support and it's all good now. Jeff's phone system has been changed and those issues have been taken care of as well. He has an assistant (Me) and the calls are being answered and messages are being delivered. As a start up operation only 1 year old (a week ago) there were growing pains, we are now expanding to meet our growing customer needs. All those issues are taken care of now so please if there are ANY past issues or out standing questions, concerns or problems please, PLEASE feel free to contact Jeff or myself at the same business number as before. ALL calls are returned same day now and ALL emails are getting through. If you get a bounce back or can't get through on the phones please email me as well at URRVS@aol.com as a back up and I'll be monitoring the forums and advising Jeff when there's information needed or anything addressed to him via the forums.
Sincerest apologies for past problems, we're here and we're on it!
Respectfully,
Bert F. Lesley
Support Team-XAircraft USA ​

 

We now have the X650V8, X650V4 and X450 Pro w/FC1212-P Controller(s) and AHRS-V2(s). New Stock Arriving regularly, we are adding NEW lines and addressing any past problems. We will be in the office Monday through Friday 9AM to 6PM EST to Support XAircraft Owners. I will not have time to work the Forums, sorry I haven't been here but re-organizing the business has been Paramount for the support of customers and the growth of the business.

Bert, head of our Support team will be taking care of support on the Forums and I will be looking in and helping him on a regular basis.

We appreciate your business and look forward to serving you in the future.

I personaly have worked 369 days straight, 14 hr per day, 7 days per week and was entirely exhausted and fell behind. This will not be the case in the future!!! THANK YOU

 

Great to see your back ! Xaircraft USA is absolutely amazing fast shipping etc, Jeffrey has done nothing but help me with my career in the world of multirotors, have no fear!