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XAircraft Jeff, where are you?

Discussion in 'General Drone Manufacturer Discussion' started by Didier, Dec 8, 2011.

  1. Didier

    Didier Member

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    Posted by Didier, Dec 8, 2011 #1
    Jeff, i'm DIdier From Belgium.
    It's now 15 days that i buy stuff from your website, the only thing that i received is 2 invoices.
    I already payed via paypall!!!

    When you gonna contact me?
    Your mailbox in your phone is full!!!

    After sendeing 3 mails to the 3 adresses on your website, i never receve a reaction.
    My invoiucenumbers are 1402 & 1390

    Is this the service?
    Here the 2 invoices, its more than 500$

    Have other peoples troubles with xaircraftusa.com, please contact me.
    If someone have a phonenumber of this guy that's works, please pm me.


    Thanx, Didier
     
    Tags:
  2. Droider

    Droider Drone Enthusiast

    Posted by Droider, Dec 8, 2011 #2
    Hi Didier..
    Who is Jeff..

    If you have an issue with a supplier its best to PM them first before posting something like this..

    I can understand you frustrations but sometimes there are legitimate reasons for no replies to emails.

    If you are concerned about the purchase its best to keep it between you and the vendor and PayPal.. if you have not received goods paid for than contact PayPal

    Dave
     
    Last edited by a moderator: Dec 8, 2011
  3. *****

    ***** Guest

    Posted by *****, Dec 8, 2011 #3
    didier : Claim indienen bij paypal , copier al jou emails bij paypal.
    en je krijgt je geld gewoon terug.
    dit heeft toch geen zin zo?
    als je nu al geen antwoord krijgt , krijg je in de toekomst ook geen hulp

    goedkoop is meestal duurkoop..
     
  4. Droider

    Droider Drone Enthusiast

    Posted by Droider, Dec 8, 2011 #4
    @Sandor.. is that what I said?

    Nice to see you on the forum....
     
  5. *****

    ***** Guest

    Posted by *****, Dec 8, 2011 #5
    yes contact paypal and resolve it most of the time paypal has a working email address that they will respond to :)

    well forums little time and lots of work.
    i will try to be her more often , but can't promises
     
  6. Didier

    Didier Member

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    Posted by Didier, Dec 8, 2011 #6
    So; i only want that he contact me, to know if we have a deal or not.
    Things like this makes te internet rotten!!
     
  7. Gunter

    Gunter Draganflyer X4

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    Tadley, UK
    Posted by Gunter, Dec 8, 2011 #7
    Good point well made!
     
  8. Bartman

    Bartman Welcome to MultiRotorForums.com!!

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    Posted by Bartman, Dec 8, 2011 #8
    if you post in his vendor forum it will generate an alert emailed directly to him. posting in the general XAircraft forum doesn't do that.
     
  9. Didier

    Didier Member

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    Posted by Didier, Dec 8, 2011 #9
    Nothing said it as goedkoop.
    What you say is if it's cheap, it's gonna be expensive in other way.
    But this site was very professional, and i thought he was correct.
    Nothing what i saw give me the suspect that this gonna be a nightmare.
     
  10. Bartman

    Bartman Welcome to MultiRotorForums.com!!

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    New Jersey, USA
    Posted by Bartman, Dec 8, 2011 #10
    In Jeffery's defense he does side projects related to multi-rotor helicopters and aerial-video work and sometimes travels for a week or two at a time. He is known to work pretty diligently when he returns to get caught up. I understand it's unnerving when you've paid and you can't get a response but I still haven't heard of anyone who was cheated out of money by Jeff. Give him a chance to return to his shop and I'm sure you'll get what you've ordered.

    Bart
     
  11. Didier

    Didier Member

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    Dec 8, 2011
    Posted by Didier, Dec 9, 2011 #11
    We live in 2011 for sake!!
     
  12. airdale1960

    airdale1960 Member

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    Posted by airdale1960, Jan 11, 2012 #12
    I can say for certain that Jeff's email is up and running. There was an issue with his email support and it's all good now. Jeff's phone system has been changed and those issues have been taken care of as well. He has an assistant (Me) and the calls are being answered and messages are being delivered. As a start up operation only 1 year old (a week ago) there were growing pains, we are now expanding to meet our growing customer needs. All those issues are taken care of now so please if there are ANY past issues or out standing questions, concerns or problems please, PLEASE feel free to contact Jeff or myself at the same business number as before. ALL calls are returned same day now and ALL emails are getting through. If you get a bounce back or can't get through on the phones please email me as well at URRVS@aol.com as a back up and I'll be monitoring the forums and advising Jeff when there's information needed or anything addressed to him via the forums.
    Sincerest apologies for past problems, we're here and we're on it!
    Respectfully,
    Bert F. Lesley
    Support Team-XAircraft USA ​
     
  13. Xaircraft USA

    Xaircraft USA Member

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    Lexington, KY
    Posted by Xaircraft USA, Jan 11, 2012 #13
    We now have the X650V8, X650V4 and X450 Pro w/FC1212-P Controller(s) and AHRS-V2(s). New Stock Arriving regularly, we are adding NEW lines and addressing any past problems. We will be in the office Monday through Friday 9AM to 6PM EST to Support XAircraft Owners. I will not have time to work the Forums, sorry I haven't been here but re-organizing the business has been Paramount for the support of customers and the growth of the business.

    Bert, head of our Support team will be taking care of support on the Forums and I will be looking in and helping him on a regular basis.

    We appreciate your business and look forward to serving you in the future.

    I personaly have worked 369 days straight, 14 hr per day, 7 days per week and was entirely exhausted and fell behind. This will not be the case in the future!!! THANK YOU
     
  14. dckiteboards

    dckiteboards Member

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    Posted by dckiteboards, Jan 12, 2012 #14
    Great to see your back ! Xaircraft USA is absolutely amazing fast shipping etc, Jeffrey has done nothing but help me with my career in the world of multirotors, have no fear!
     
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