This was just posted by us in response to another thread, however I think it is worth the repost here for everyones benefit. Thanks again for your support and XAircraft USA is growing, thanks for growing with us!
At XAircraft USA we were all over the initial propeller problem and recieved help with machines from the factory. We have bought machines back from customers and replaced entire kits aswell, we made XAircarft aware of the propeller issue, they helped make up for crash damage to a reasonable degree, they are fair people and work hard. We think they didn't see the full force of the propeller issue. We at XAircraft USA have tried but it has been out of our control. They pulled propellers, updated them.
Here at XA USA/We have tested the NEW propellers extensively. They have tested very good, NO ISSUES ... Very resiliant.
Their is a batch of AHRS that suffered from drifting problems.
YES XAircraft stated there were only a limited number of defective AHRS. Our tests suggest more aircraft with calibration issues than their testing. It is XA USA's belief the issue is more in a batch of kits on the USA side than Chinese region, we have tested electronics delivered to China with a low level of calibration issues, our tests found more than 75% of the AHRS(Shipped to XA USA) manufactured in this time frame to be good with no drift issue. Our numbers suggest a bigger problem than the factories testing and which could suggest why the limitation of support. XAircraft has always stood behind their product to a high degree, which for manufacturers of this type is outstanding. It needs to be better and is getting better all the time.
The X650 V8 is a great design but the propellers crippled it. The AHRS placed a negative look on it also !!!
BUT it is a great copter and the factory has taken care of these 2 serious issues. Our machines are flying great.
We can only support the aircraft as much as the factory supports us, we offer support past the factory as best we can. We have replaced entire machines out of our pocket. We have been told all issues with propellers and AHRS is behind us, with these NEW products. We will continue to support XA machines and parts.
In closing XAircraft USA is working diligently to replace any parts that appears to be damaged due to propeller issues as best we can discern. It would be nearly impossible to replace things damaged from all crashes. Don't have a single simple solution for these distinct problems as they are too much for us to fully correct on our own.
We are here for you!! Please feel free to contact us with your issues and we appreciate all honest questions or concerns.
Respectfully,
Bert F. Lesley
Support team-XAircraft USA
