Hi all,
I'm sending out this message to tell you all of a very bad experience I have had with a company that operates in England, UK. Private message me for company name.
Below is a letter that I had to send to this company 2 weeks ago.
[FONT=&]I have been advised to write to you regarding my XM8 that I brought from you on the 1st November 2013. As you are fully aware I have not been able to fly my XM8 due to the repairs that you have been promising to carry out since you sent me a email telling me not to fly the XM8 because the ESC's needs replacing. You were going to make a date to come down a fix it ASAP, that email was sent on the 31st march 2014. However Despite my countless emails and countless attempts to make a date to meet with you it has never happened due to excuse after excuse on your behalf. I have kept all correspondence with yourself and bearing in mind you have taken up to a week at times to reply to my emails. There is also the matter of you not supplying me with the GH3 shutter lead that defiantly would of come with the Zenmuse z15 gimbal. I know for a fact this would of come as a complete set and not been supplied to you without a cable as you suggested. Where has this cable gone? Also two monitor aerials and a battery checker is missing. I put my trust in you and paid you over £12,000 in full. I was hoping to be able to start up my own aerial photography business this summer but due to your lack of after sales care and any regard for myself this is unlikely to now happen. It feels like you have taken my money and left me with a UAV I can't fly. All this is simply not good enough, you should be ashamed. I have been advised to write to Droidworxs informing them of all of what has gone on and how unhappy I am with your service. I have also been advised to give you an option of giving me a full refund where you can have the whole kit back or a payment of £4,000 towards your incomplete system and loss of earnings. I will not accept any offer of meeting up to fix the problems yourself as I think I have given you more than enough chances and been very fair. Falling to inform me of your decision by the 20th June 2014 I shall have no choice but to inform trading standards and take legal action against you through the small claims court.[/FONT]
Last week I took my XM8 up to Multirotorcraft.co.uk We had to strip it down and replaced the ESC that were known to be faulty, replace the A2 controller that is also known to have issues. We fitted a Wookong M instead of the A2.
On stripping it down we noticed that bolts and nots were poorly fitted and some were missing altogether. Loctite was not used either on the threads. We also noticed that the anti-vibration dampners on the GH3 gimbal was missing (this was not given to me or the box so never known it was needed).
We came to the conclusion that the system was very poorly built and I also paid too much for it. Also when I collected the XM8 I was not given any software guidence for anything with my system, he just said everything if fine and will never need upgrading.
I can't thank Multirotorcraft.co.uk enough for all the help and support they have given me. They went over the system with me and installed and upgraded everything. We had 2 test flights and did the full failsafe that all worked fine. I would recommend them to anyone as there service and customer care is excellent.
I'm currently doing the BNUC-S and there is soo much health and safety with UAV's. But where is the regulations on building these systems? Well there currently is none! Which means anyone can build these systems and let them go into the sky. This just has to change before there is a serious incident. I can do all the risk assessments and logs but the risk starts from the build itself!
I just hope no one else goes through what I have over the past 8 months. I will now be going to trading standards and putting a case together for the small claims court.
I'm sending out this message to tell you all of a very bad experience I have had with a company that operates in England, UK. Private message me for company name.
Below is a letter that I had to send to this company 2 weeks ago.
[FONT=&]I have been advised to write to you regarding my XM8 that I brought from you on the 1st November 2013. As you are fully aware I have not been able to fly my XM8 due to the repairs that you have been promising to carry out since you sent me a email telling me not to fly the XM8 because the ESC's needs replacing. You were going to make a date to come down a fix it ASAP, that email was sent on the 31st march 2014. However Despite my countless emails and countless attempts to make a date to meet with you it has never happened due to excuse after excuse on your behalf. I have kept all correspondence with yourself and bearing in mind you have taken up to a week at times to reply to my emails. There is also the matter of you not supplying me with the GH3 shutter lead that defiantly would of come with the Zenmuse z15 gimbal. I know for a fact this would of come as a complete set and not been supplied to you without a cable as you suggested. Where has this cable gone? Also two monitor aerials and a battery checker is missing. I put my trust in you and paid you over £12,000 in full. I was hoping to be able to start up my own aerial photography business this summer but due to your lack of after sales care and any regard for myself this is unlikely to now happen. It feels like you have taken my money and left me with a UAV I can't fly. All this is simply not good enough, you should be ashamed. I have been advised to write to Droidworxs informing them of all of what has gone on and how unhappy I am with your service. I have also been advised to give you an option of giving me a full refund where you can have the whole kit back or a payment of £4,000 towards your incomplete system and loss of earnings. I will not accept any offer of meeting up to fix the problems yourself as I think I have given you more than enough chances and been very fair. Falling to inform me of your decision by the 20th June 2014 I shall have no choice but to inform trading standards and take legal action against you through the small claims court.[/FONT]
Last week I took my XM8 up to Multirotorcraft.co.uk We had to strip it down and replaced the ESC that were known to be faulty, replace the A2 controller that is also known to have issues. We fitted a Wookong M instead of the A2.
On stripping it down we noticed that bolts and nots were poorly fitted and some were missing altogether. Loctite was not used either on the threads. We also noticed that the anti-vibration dampners on the GH3 gimbal was missing (this was not given to me or the box so never known it was needed).
We came to the conclusion that the system was very poorly built and I also paid too much for it. Also when I collected the XM8 I was not given any software guidence for anything with my system, he just said everything if fine and will never need upgrading.
I can't thank Multirotorcraft.co.uk enough for all the help and support they have given me. They went over the system with me and installed and upgraded everything. We had 2 test flights and did the full failsafe that all worked fine. I would recommend them to anyone as there service and customer care is excellent.
I'm currently doing the BNUC-S and there is soo much health and safety with UAV's. But where is the regulations on building these systems? Well there currently is none! Which means anyone can build these systems and let them go into the sky. This just has to change before there is a serious incident. I can do all the risk assessments and logs but the risk starts from the build itself!
I just hope no one else goes through what I have over the past 8 months. I will now be going to trading standards and putting a case together for the small claims court.
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