DucktileMedia
Drone Enthusiast
I wasn't going to post this as I feel it is just negativity. BUT, after 10 emails from Hobby King, sending me these pre-written responses one after another i just about lost it!
My purchase was a small one, a lipo for the fatsharks which arrived ballooned and clearly defective. i sent 2 images of the battery and asked them what to do next. Again, pre-written responses with no clear acknowledgment of my direct questions. They finally asked me to just send it back. that was it, no paid shipping, no talk of refund, no address, no R.A. #, nothing. After all of this I told them not to worry about it as it was a waste of my time trying to return a $20 package back to a country across the globe.
So, warning! dealing with these guys, can be a disaster. If you buy cheap chinese gear, you have to expect at least 50% of it to be damaged as that is just how it works. So without good customer service you are essentially screwed.
On my crap list as well is Hobbywireless. These guys were equally as bad at dealing with my return request. If you email them about buying something they are there and will answer. if you want to return something they will wait long enough that you get dinged the restocking fee. Not good business!
Let's strike against these cheap product based companies.
My google translate application is getting tired of this!
My purchase was a small one, a lipo for the fatsharks which arrived ballooned and clearly defective. i sent 2 images of the battery and asked them what to do next. Again, pre-written responses with no clear acknowledgment of my direct questions. They finally asked me to just send it back. that was it, no paid shipping, no talk of refund, no address, no R.A. #, nothing. After all of this I told them not to worry about it as it was a waste of my time trying to return a $20 package back to a country across the globe.
So, warning! dealing with these guys, can be a disaster. If you buy cheap chinese gear, you have to expect at least 50% of it to be damaged as that is just how it works. So without good customer service you are essentially screwed.
On my crap list as well is Hobbywireless. These guys were equally as bad at dealing with my return request. If you email them about buying something they are there and will answer. if you want to return something they will wait long enough that you get dinged the restocking fee. Not good business!
Let's strike against these cheap product based companies.
My google translate application is getting tired of this!
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