Yup, they need to get their chit together if they want to keep selling to people in other places, than China. I wrote a complaint to them, a few weeks ago. Found something I wanted, around $90. Then shipping from China was going to be over $100, so I spent a long time searching their so called USA warehouse for similar item. Ordered it, then they charged me $40 EXTRA shipping, claiming it was USPS calling it an oversize package. Then on my order details, I noticed a "customs" number. It was also still on "processing", a week after I placed the order. I tried to cancel, but they said it was too late. I got my order about a week later. I've since placed 2 small orders with them, and figure I'll see it when it gets here, in a month or so. Just about all the suppliers seem to be pretty busy with this new multirotor fad.