MombasaFlash
Heli's & Tele's bloke
This is a big HURRAH for Secraft and their positively glowing attitude towards customer satisfaction.
I ordered the Secraft retracts when they first appeared at the beginning of this year. In response to an email I sent simply asking for clarification of the reports I had seen about 'sticking retracts' they promptly sent me another set !! This was the version 2.
It soon became clear that although the manufacturing standard was very good, the design was not and I informed Sang at Secraft. He offered to replace them with the version 3 'Pro' model. Bear in mind that the v3 Pro is a paid upgrade. But Sang just sent them anyway with no extra charge.
I tried them and eventually decided that they were still a little too wobbly in the down position - plus they did not retract quite enough and left the skids in view when the camera panned. I informed Sang of these failings and he said send them back for a refund.
So I did. And Secraft refunded the original cost plus ALL the extra incurred charges of return post and customs duty. Everything !!
Now THAT, Mr. DJI, is concern for customer satisfaction taken to a serious degree. I will not hesitate to spend money on Secraft products in the future.
What a thoroughly honourable company Secraft is !
I ordered the Secraft retracts when they first appeared at the beginning of this year. In response to an email I sent simply asking for clarification of the reports I had seen about 'sticking retracts' they promptly sent me another set !! This was the version 2.
It soon became clear that although the manufacturing standard was very good, the design was not and I informed Sang at Secraft. He offered to replace them with the version 3 'Pro' model. Bear in mind that the v3 Pro is a paid upgrade. But Sang just sent them anyway with no extra charge.
I tried them and eventually decided that they were still a little too wobbly in the down position - plus they did not retract quite enough and left the skids in view when the camera panned. I informed Sang of these failings and he said send them back for a refund.
So I did. And Secraft refunded the original cost plus ALL the extra incurred charges of return post and customs duty. Everything !!
Now THAT, Mr. DJI, is concern for customer satisfaction taken to a serious degree. I will not hesitate to spend money on Secraft products in the future.
What a thoroughly honourable company Secraft is !