Zenmuse - Z15 repair

[el gwiz]

About two months ago I sent my Z15 for repair after a crash . I still have not been updated as to progress. Does anyone have any experience of dealing with DJI Germany as a repair facility and if so what was the outcome ?

 

[Benjamin Kenobi]

An acquaintance sent his in and it took 3 months to come back. He didn't receive much information during that time.

 

[el gwiz]

thanks , I'm lost without it , but knowing this makes it easier to plan ahead.

 

[Benjamin Kenobi]

I feel your pain! I would be lost without mine and fear the day I have to get it repaired!

 

[el gwiz]

Just for information purposes, my experience of DJI customer service has been rather poor. Having discussed this subject with several people i have decided not to put all my eggs in one basket. A colleague of mine is building 3 Axis gimbals for a fraction of the price of a Z-15. I am waiting to see them in action but it is a more cost effective option if they work. In the beginning i relied on DJI for their plug and play functionality but with hindsight it has cost me dearly.

Due to a series of expensive crashes it has been necessary to be more philosophical about the mess i am in; thanks for your concern.

 

[Benjamin Kenobi]

I went with the Zenmuse purely because it works so well. It has proven itself time and again. But I accepted that there would be no customer service and took the risk. I had hoped after flying it for a year things would have changed, but little has.