photohigher
- Thread starter Macsgrafs
- Start date
If you are emailing Kim directly it will be a while before you get a response. I have another email address for sales/parts that usually gets me a next day reply at worst. PM me and I'll let you know where to send the email.
Ken
With all the skyline problems they wont answer any of my emails anymore. I explained the problem to them and they were real nice a first on answering. But when none of the suggestions helped with the jitter problems they said its just you or your mount has slop in it. So I replied and said this was a brand new AV130 and I have other AV130 still on other stabilization and I get them to work ok say my guess its in the skyline I have thats when they just stopped answering my emails. Guess they were scared I wanted my money back and in reality all I wanted was a working skyline. So there customer support is far from great and will not deal with them in the future as well. As long as they are selling its great but if something is wrong do not think they will help anytime soon. Not trying to hard but these are just the facts of what happened to me.
Michael64
Michael64
Macsgrafs
Active Member
Thanks Mike, have heard many similar stories....but I'm after buying thier RSGS...not emailing to complain
I did hear talk that Kim was away at photokina???
But your complaint hasnt gone unoticed mate, I will keep that in the back of my mind to be honest.
Ross
Droider
Drone Enthusiast
Ross.. I would hold on to be honest. I have tried to support them by giving them feed back but it semed they started a ball rolling and did not want to stop it. The Skyline needs so more R&D and it has proved that there are to many issues yet. What are you wanting to do.
DAve
DAve
Macsgrafs
Active Member
I enetered the recent competition & realised just how bad our video was!!!! I only have very basic tilt stablisation & looking at everyone elses entries made me realise just how poor our system is for video...it's great for stills, but no good for video.
I'm hoping to make a really smooth hardcore porn movie not really, done that already years ago I'm wanting to film our beautiful countryside & coastal views, but I want it smooth as a bird in flight. Looking at the gimbal side of it, it seems like PH gimbals take some beating, so I'm after the AV200....my current mount is 5 years old. In photography worlds thats nothing, still a spring chicken, but in the MR world...it's noah's technology!
I need to get up to date or give up basically Dave.
Ross
I'm hoping to make a really smooth hardcore porn movie
not really, done that already years ago I'm wanting to film our beautiful countryside & coastal views, but I want it smooth as a bird in flight. Looking at the gimbal side of it, it seems like PH gimbals take some beating, so I'm after the AV200....my current mount is 5 years old. In photography worlds thats nothing, still a spring chicken, but in the MR world...it's noah's technology!I need to get up to date or give up basically Dave.
Ross
Benjamin Rowland
Member
I enetered the recent competition & realised just how bad our video was!!!! I only have very basic tilt stablisation & looking at everyone elses entries made me realise just how poor our system is for video...it's great for stills, but no good for video.
I'm hoping to make a really smooth hardcore porn movie
I need to get up to date or give up basically Dave.
Ross
The rumor is that a direct drive version of the AV200 is right around the corner. That would be cutting edge tech.
all the best,
Ben
Macsgrafs
Active Member
Ah Ben, dont tell me that, not now
I've been putting off a new gimbal for over 2 years now...now I'm going to have to wait some more
Ross
Benjamin Rowland
Member
Ah Ben, dont tell me that, not now
I've been putting off a new gimbal for over 2 years now...now I'm going to have to wait some more
Ross
Word on the forums is October, so very very soon.
Macsgrafs
Active Member
nicwilke
Active Member
Ross, I'd suggest getting the AV200 with the servos, and the RSGS skyline as the issues are sorted (to a point where they are very usable). I've seen the AV200 powered by direct drives, and its amazing. The Hero Gimbal is where I'll head, but there should also be an upgrade path for AV gimbals (servo versions) to direct drive. Take note though, its expensive technology at the moment, I'm guessing the drives will be more than the gimbals are currently. Get onto them and at least start using the AV200.Ah Ben, dont tell me that, not now
I've been putting off a new gimbal for over 2 years now...now I'm going to have to wait some more
Ross
maxwelltub
Member
Can anyone explain the potential market for a $3000-$4000 gopro gimbal? These gimbals seem to have a lot of potential once they get through R&D, but I can't imagen the application that would justify a a gimbal made for a gopro that is 10 times the cost of the camera. Not bashing, just dont get it.
Macsgrafs
Active Member
Is the gopro hero gimbal $3000? I wouldnt think so to be honest with you!
nicwilke
Active Member
I'm thinking about hald that, perhaps $3000 for the bigger gimbal... Not sure, we will wait and see eh?
maxwelltub
Member
Well thats what one might think, but heard 4000 NZD for the Hero 1000, and a whole, whole lot more for the others. Which is why I wonder what customer spends that much money on a gimbal for a consumer sports cam. Even for a thermal imaging cam. Although you are right we should wait and see. Everything is rumor until they come out with it.
1001 Copters
Member
It's one of the interest to buy your stuff in a reseller shop: they have easier contact and answer you quickly, and try to solve your problem, and doing after sale and ...
When you want to buy a car, you do not contact the manufacturer directly isn't it ?
nicwilke
Active Member
His situation was unique. He was asked to contact the car manufacturer as he was runner up in a competition.It's one of the interest to buy your stuff in a reseller shop: they have easier contact and answer you quickly, and try to solve your problem, and doing after sale and ...
When you want to buy a car, you do not contact the manufacturer directly isn't it ?
Macsgrafs
Active Member
It's one of the interest to buy your stuff in a reseller shop: they have easier contact and answer you quickly, and try to solve your problem, and doing after sale and ...
When you want to buy a car, you do not contact the manufacturer directly isn't it ?
No worries got the mount & RSGS on the way, currently trackign with fedex...will be here Monday
His situation was unique. He was asked to contact the car manufacturer as he was runner up in a competition.
Well said Nic, that's why I didnt buy UK...UK is FAR to expensive