DJI will be moving this weekend to a new larger facility. This will cause some minor disruptions in our service level.
We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).
We will be settling down all teams in the following week.
For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.
For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.
For repair team, RMAs may get 1 or 2 days delay while the team is settling down.
We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.
We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).
We will be settling down all teams in the following week.
For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.
For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.
For repair team, RMAs may get 1 or 2 days delay while the team is settling down.
We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.