pattersonimages
Member
After making an large order of TB48's in January for some upcoming projects, I started finding issues with DEAD ON ARRIVAL lipos - no lights, wouldnt charge, all "solutions" did not get them to start/charge/work. Out of 20 ordered batteries I had 4 unresponsive / DOA TB48's.
So... the long process of video / photo / app check / bull##@##$ from DJI to get them to admit they were DOA started. FINALLY they agree, and then decided that due to dates/ manafature date they didnt have warranty... I then spent a week fighting them on my "PURCHASE" DATE BEING THE DATE TO USE FOR MY WARRANTY - NOT THEIR DATE... AGAIN A LOAD OF BULLS&&%
Finally, they agree to replace my TB48's ... NOW.... fast forward over 3 months.... and multiple emails/ calls / "support tickets" ( that DJI Loves to mark as "resolved" even thugh I still have nothing in my hands.
I asked for a dealer credit - to where I purchased them here in Canada, so I could get more directly - and they would not do it.
I asked for a store credit to DJI webstore to use to help buy another X5R Camera, and guess what - they would not do it.
Finally, they tell me a month ago that they were "shipping" my replacements ... 2 weeks later still not arrived they say " UNFORTUNATELY WE CANNOT SEND TB48 TO YOU, PLEASE PROVIDE US WITH A DIFFERENT ADDRESS.." - Ohhh so now, I need to MOVE to USA to get batteries replaced... yes, that sounds like a great solution DJI!!!
So I ask again for a dealer credit - and again they say ... NOPE.
FINALY they offer 2 x TB47's for each of the TB48's.. and I reluctantly agree, just to end the hassles with the shitbox of a company. They tell me "we will give you a tracking number today"
WELL, guess what - its been a month since that was said, and they have "closed" and "resolved" my ticket twice since, but STILL I HAVE NOTHING...
So what do all of you suggest. in Canada that is over $1200 i've been out now since January. DJI seems to give 0 shits. I've filed a BBB report, and am starting a claim on my credit card, and the retailer. Anyone have another solution?
--- update from today--- .... So... an hour now online "support" and guess what todays excuse is?????????
drumroll.........
WE ARE SORRY, BUT AFTER SPEAKING TO THE RELEVANT DEPARTMENT, WE DO NOT HAVE ANY STOCK..... SORRY.
...And it all starts again.....
So... the long process of video / photo / app check / bull##@##$ from DJI to get them to admit they were DOA started. FINALLY they agree, and then decided that due to dates/ manafature date they didnt have warranty... I then spent a week fighting them on my "PURCHASE" DATE BEING THE DATE TO USE FOR MY WARRANTY - NOT THEIR DATE... AGAIN A LOAD OF BULLS&&%
Finally, they agree to replace my TB48's ... NOW.... fast forward over 3 months.... and multiple emails/ calls / "support tickets" ( that DJI Loves to mark as "resolved" even thugh I still have nothing in my hands.
I asked for a dealer credit - to where I purchased them here in Canada, so I could get more directly - and they would not do it.
I asked for a store credit to DJI webstore to use to help buy another X5R Camera, and guess what - they would not do it.
Finally, they tell me a month ago that they were "shipping" my replacements ... 2 weeks later still not arrived they say " UNFORTUNATELY WE CANNOT SEND TB48 TO YOU, PLEASE PROVIDE US WITH A DIFFERENT ADDRESS.." - Ohhh so now, I need to MOVE to USA to get batteries replaced... yes, that sounds like a great solution DJI!!!
So I ask again for a dealer credit - and again they say ... NOPE.
FINALY they offer 2 x TB47's for each of the TB48's.. and I reluctantly agree, just to end the hassles with the shitbox of a company. They tell me "we will give you a tracking number today"
WELL, guess what - its been a month since that was said, and they have "closed" and "resolved" my ticket twice since, but STILL I HAVE NOTHING...
So what do all of you suggest. in Canada that is over $1200 i've been out now since January. DJI seems to give 0 shits. I've filed a BBB report, and am starting a claim on my credit card, and the retailer. Anyone have another solution?
--- update from today--- .... So... an hour now online "support" and guess what todays excuse is?????????
drumroll.........
WE ARE SORRY, BUT AFTER SPEAKING TO THE RELEVANT DEPARTMENT, WE DO NOT HAVE ANY STOCK..... SORRY.
...And it all starts again.....