hurricane56
Member
Hi all, I was wondering if anyone had information about what is happening with the offices of DJI North America? At the end of September 2013, one of my producers had rough landing with a Phantom and H3-2D attached. The Phantom faired very well considering it took a 35ft tumble with only one broken prop and a slightly bent shell. After the incident I contacted the offices of DJI NA in Austin and was instructed to send my H3-2D back for repair. Well fast forward two months and there's no response from the individual in Austin that issued the RMA. An email to their US general inquiry number refers to a phone number setup somewhere in Southern California. Does anyone know what the current status of DJI's new office in Los Angeles? Maybe some of the DJI product reps can chime in here. For a company that seems to be selling product very well they have some obvious shortcomings in customer support for professional use. If they're at the NAB Convention this upcoming year, I'll make sure to ask for my gimbal back.