Responsive Tech Support :-)

H

hover.ch

Member
After all the complaining about not properly working firmware releases, a positive notice:

My request to DJI tech support claiming that I cannot properly start GS anymore was answered less than 24 hours later.
They offered to remote login in order to find the issue.

Fortunately enough the issue went away beforehand - it was my fault (I misconfigured Parallels).
 


H

hover.ch

Member
My problem was that GS couldn't start Google Earth plug-in anymore. It worked fine for many weeks. I finally realized that I changed the settings in Parallels, the Windows emulation app on my Mac. I switched off a graphics feature called "3D-Mode", which finally lead to the problem described.

If you cannot bring GS to work at all, or if you running GS on a Windows PC your problem is a different one. It's well known that GS installation is not a very robst process, there are many complaints about it. In such a case I recommend to contact DJI which hopefully will come back, asking you for a remote desktop session to allow one of their engineers to check your installation online.
 


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